Privacy Policy

The entity responsible for processing personal data is:

Bemyguest — Rubricas de Charme, Lda.
Largo Almeida Moreira 21, 3500-211 Viseu
Email: booking@bemyguest.com.pt
Phone: +351 232 103 302
WhatsApp: +351 966 144 878

We collect your personal data for the following purposes:

• Processing and managing accommodation bookings;
• Complying with legal obligations, including reporting guests to the competent authorities (accommodation registration forms);
• Communicating with guests before, during and after their stay;
• Continuously improving the service we provide;
• Sending relevant information (e.g. check-in, instructions, additional services), on the basis of legitimate interest.

We may collect the following data, as applicable:

• Full name, date of birth and nationality;
• Identification document (number, type, expiry date);
• Contact details (email and phone);
• Payment details (where applicable);
• Information relevant to the booking (preferences, timings, etc.).

Your data may be collected through:

• Forms on our website;
• Email and text messages;
• Telephone contact;
• In person, at check-in or during your stay.

We adopt appropriate technical and organisational measures to protect your personal data against destruction, loss, alteration, disclosure or unauthorised access. Data is stored on secure computer systems with restricted access.

Data will be kept only for the period strictly necessary for the purposes for which it was collected, or to comply with legal obligations. Once that period has elapsed, the data will be securely deleted.

Bemyguest does not sell, rent or trade your data to third parties. Your data will only be shared with:

• Public authorities, where legally required;
• Processors engaged for operational purposes (e.g. booking engine, website hosting, email marketing), strictly to the extent necessary and under a contract ensuring GDPR compliance.

We will not use your data for marketing purposes without your explicit consent. You may withdraw your consent, or exercise your rights, at any time through the email address given above.

As a data subject, you have the right to:

• Access your personal data;
• Rectify inaccurate or incomplete data;
• Request erasure of your data (right to be forgotten);
• Restrict or object to the processing of your data;
• Data portability, where applicable;
• Lodge a complaint with the Portuguese data protection authority, CNPD (www.cnpd.pt).

This policy may be updated from time to time. We recommend checking this page regularly to stay informed of any changes.